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Quiz Cisco - 100-140 - Cisco Certified Support Technician (CCST) IT Support –Reliable Visual Cert Test

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q262-Q267):

NEW QUESTION # 262
An IT support company has recently restructured its help desk to improve queue management.
After the restructuring, a significant reduction in customer wait times was noticed.
Which of the following best explains this improvement?

A. Increased use of automated ticket generation
B. Implementation of first-in, first-out (FIFO) ticket handling
C. Random assignment of tickets to available technicians
D. Assignment of tickets based on technician availability

Answer: B

Explanation:
Correct Answer. C. Implementation of first-in, first-out (FIFO) ticket handling The improvement in customer wait times can most effectively be attributed to the implementation of a first-in, first-out (FIFO) ticket handling strategy, where tickets are processed in the order they are received. This ensures a fair and predictable management of the queue, leading to improved customer satisfaction and reduced wait times.
Option A is incorrect because automated ticket generation improves ticket capture but not necessarily queue management.
Option B is incorrect as it might help in faster processing but does not inherently reduce customer wait times compared to FIFO.
Option D is incorrect because random assignment can lead to inefficiencies and increased variability in response times.

NEW QUESTION # 263
During operation, a user reports that their desktop PC randomly reboots without warning. What is the most likely hardware component to investigate first?

A. The sound card
B. The power supply unit (PSU)
C. The keyboard and mouse
D. The network interface card (NIC)

Answer: B

Explanation:
Correct Answer. A. The power supply unit (PSU) Random reboots can often be attributed to issues with the power supply unit, which may be failing or inadequate to meet the system's power demands.
Option B is incorrect because peripherals like the keyboard and mouse are unlikely to cause system reboots.
Option C is incorrect because while network issues can disrupt connectivity, they do not typically cause reboots.
Option D is incorrect because a sound card malfunction would not usually lead to system reboots.

NEW QUESTION # 264
When using AI to research a complex network issue, what is the most effective way for a technician to refine the search results?

A. Query the AI tool once and use the first answer provided
B. Enter as many details about the issue as possible into the AI query tool
C. Avoid technical terms to make the AI query simpler and more understandable
D. Use general terms to ensure the AI query returns a wide range of possible solutions

Answer: B

Explanation:
Correct Answer. A. Enter as many details about the issue as possible into the AI query tool Providing detailed, specific information to the AI helps to refine the search and increase the relevance of the solutions offered, leading to more effective troubleshooting.
Option B is incorrect because using general terms may result in too broad a range of answers, many of which might not be applicable.
Option C is incorrect as relying on the first answer without further queries or validation can lead to missed better solutions.
Option D is incorrect because using technical terms appropriately can enhance the accuracy and relevancy of the AI's response.

NEW QUESTION # 265
What does it typically indicate if the power LED on a desktop computer is blinking intermittently?

A. The computer is in sleep or standby mode
B. The computer is currently processing tasks
C. The power supply unit is failing
D. The motherboard is overheating

Answer: A

Explanation:
Correct Answer. A. The computer is in sleep or standby mode A blinking power LED on a desktop computer often signals that the computer is in sleep or standby mode, reducing power usage while not in active use.
Option B is incorrect because a failing PSU typically causes the computer to shut down unexpectedly or not start at all, rather than causing the power LED to blink intermittently.
Option C is incorrect because overheating issues usually trigger other indicators, such as system shutdowns, error messages, or a constant on, not blinking, warning lights.
Option D is incorrect because processing tasks do not affect the power LED, which typically remains steady during normal operations.

NEW QUESTION # 266
During a troubleshooting session, a technician needs to guide a user to check the type and speed of the RAM installed on their MacBook.
Which option should the technician recommend for the most accurate information?

A. Go to Apple Menu > About This Mac > Memory tab
B. Use the Terminal and type system_profiler SPHardwareDataType
C. Check the Activity Monitor under the Memory tab
D. Open System Preferences > Memory

Answer: A

Explanation:
Correct Answer. A. Go to Apple Menu > About This Mac > Memory tab The Memory tab under About This Mac provides detailed information about the type, speed, and status of the RAM installed in the MacBook. This is the most straightforward and user-friendly option for users to obtain this information.
Option B is incorrect because system_profiler SPHardwareDataType provides overall hardware information but does not specifically focus on RAM details like type and speed in a user-friendly format.
Option C is incorrect because System Preferences does not have a `Memory' section that provides information on RAM.
Option D is incorrect because while the Activity Monitor does show how memory is being used, it does not provide specifications of the memory hardware itself, such as type and speed.

NEW QUESTION # 267
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